Refund & Replacement Policy
Our quality guarantee on every made-to-order personalized gift.
30-Day Quality Guarantee
Every Modfy item is custom-crafted to order just for you. If your item arrives damaged, defective, misprinted, or does not match the personalization preview you approved at checkout, we will send a free replacement or issue a full refund within 30 days of delivery—no return shipping required.
Order Modifications & Cancellations
Because custom production begins shortly after an order is placed, modifications or cancellations can be requested within 4 hours of purchase by contacting us via our support page or emailing support@modfy.me. Once an item enters production, customization details are locked.
How to Request a Replacement or Refund
Simply reach out with your order number and clear photos of the item received. Our support team responds within 24 hours and processes approved replacements or refunds promptly back to your original payment method (typically appearing within 3–5 business days).
Shop With Confidence
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Personalized Just For YouMeaningful, memorable, and created to feel truly personal.
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Superior QualityDurable, premium quality, designed to leave a lasting impression.
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100% Secure Payment, EnsuredYour transactions are safe and fully encrypted.
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24/7 Dedicated SupportOur team is here to help anytime, day or night.
